Natural requests
Guests can ask for services, times, stylists, and reschedules in ordinary language.
Why it matters
Guests text when they do not want to call.
Many salon guests start with a simple text: "Can I get a cut Saturday morning?" If that message sits unanswered, the guest keeps shopping. Bella turns that conversation into a structured booking flow with real availability and clear next steps.
The SMS assistant connects the front desk, marketing, reviews, and guest recovery workflows so the salon can respond quickly without blasting every client or violating opt-out rules.
Texting connected to the rest of the salon.
Bella is built for operators who need automation with controls, not random messages going out from another inbox.
Recovery flows
SMS ties into lapsed client reactivation, birthday campaigns, review requests, and low-rating recovery.
Compliance controls
Opt-outs, cooldowns, suppression lists, and employee filters protect the brand and the guest relationship.
Anna Jo + PreCheck
Booking text, consultation context, and photo intake in one flow.
Anna Jo is the SMS side of Bella's front desk. It can answer booking replies, confirm appointment details, recover missed demand, send review links, and route sensitive messages to a human. When PreCheck is enabled for a qualifying service, the guest can be asked for pre-appointment photos before the stylist sees them.
The current PreCheck intake expects useful appointment context, not random selfies. A typical prompt asks for a front current-hair photo, a back current-hair photo, and a target inspiration photo. The classifier requires at least two usable current photos plus a target reference before it can produce a confident stylist dossier.
Booking replies
Anna Jo interprets ordinary texts, gathers service and timing details, confirms next steps, and keeps the guest moving without requiring an app login.
Photo prompts
For selected color or correction workflows, PreCheck can ask for front and back current-hair photos plus a target look before the appointment.
Stylist review
Photos and answers become a dossier that helps the stylist decide whether the service is likely a normal touch-up, a correction, or needs human follow-up before chair time.
Human guardrails
Insufficient photos, unclear targets, unusual requests, and sensitive guest issues are flagged for review instead of being treated as automatic bookings.
Anna Jo flow.
The guest sees a simple text conversation; the salon gets structured context.
1. Reply
Guest texts naturally about booking, rescheduling, cancellation, review, recovery, or a campaign offer.
2. Qualify
Anna Jo captures location, service, timing, guest identity, consent, and escalation signals.
3. PreCheck
When enabled, the guest sends front/back current hair photos and a target inspiration photo for stylist review.
4. Hand off
Bella records the conversation, flags exceptions, and sends the salon the context needed to act.
Salon SMS booking FAQs
Can guests book by texting naturally?
Yes. Bella's SMS assistant can interpret natural booking requests, check availability, reply with options, and confirm appointments.
Can Bella handle reschedules and cancellations?
Yes. Bella can support common rescheduling and cancellation flows while escalating unusual requests to the salon team.
Does Bella handle STOP requests?
Yes. Bella is built with opt-out handling and suppression lists so guests who opt out are not marketed to.
Make texting a booking channel, not another inbox.
See how Bella handles SMS for your locations and guest volume.