Location aware
Greeting, transfer rules, business hours, services, and booking behavior can vary by salon location.
Why salons need it
Missed calls are missed appointments.
Most salons lose demand when the front desk is with a guest, the phone rings during a color service, or a caller reaches the salon after closing. Bella's AI receptionist gives every location a consistent first response without forcing operators to hire another person for every shift.
The goal is not to remove the human front desk. The goal is to let staff focus on guests in the salon while Bella captures routine booking demand, collects the right details, and escalates the calls that need judgment.
Built for salon operations, not generic call answering.
Bella combines voice automation with the rest of the salon operating system: SMS booking, reviews, guest recovery, payroll, and analytics.
Guest aware
Returning guests can be recognized by phone number and routed into the right booking or recovery flow.
Operator aware
Managers can review booking performance, missed demand, and where human follow-up is still needed.
Offer detail
What Joanna does for a tenant.
Joanna is a managed AI voice receptionist for salons that cannot afford to let the phone become the bottleneck. Bella provisions or routes the number, tunes the greeting and transfer rules, and keeps the call record inside the same tenant dashboard as reviews, SMS booking, capacity campaigns, and reporting.
For owners, the value is coverage: after-hours callers, lunch-rush overflow, price questions, booking intent, and call summaries are captured instead of disappearing into voicemail. Joanna Standard is a $399/mo managed add-on with 500 voice minutes and 1,000 booking SMS included; higher-volume locations can discuss Joanna Heavy during setup.
Booking handoff
Joanna collects service intent, preferred time, location, returning-guest context, and contact details, then moves the conversation into Anna Jo SMS booking or the connected salon workflow.
Escalation rules
Human transfer can depend on location hours, staff availability, caller type, or guest urgency. The system is built to assist the desk, not trap guests in automation.
Owner visibility
Every call becomes a record owners can review: missed demand, booking outcomes, transfer reasons, and where the front desk still needs coaching or coverage.
Best pairings
Pair Joanna with Reputation Pro for recovery and review context, Anna Jo Starter for SMS booking, or Pro/Studio when QBO, Lookbook, Ads AI, and operations reporting need one operating layer.
Joanna call flow.
The live tenant flow is designed to stay predictable for owners and understandable for guests.
1. Answer
Joanna greets the guest in the salon's voice and identifies whether the call is booking, reschedule, pricing, hours, or escalation.
2. Qualify
The flow captures location, service, timing, guest history, and any special request needed before the appointment book is touched.
3. Route
Booking intent moves to Anna Jo SMS or the POS workflow. Urgent or sensitive calls transfer to staff based on tenant rules.
4. Report
The tenant sees call summaries, outcomes, missed-demand patterns, and follow-up items in the app.
AI receptionist FAQs
What does Bella's AI receptionist do?
Bella's AI receptionist answers salon calls, identifies returning guests, checks appointment availability, books into the connected POS, and transfers calls to staff when a human is needed.
Does it work after hours?
Yes. Bella can cover after-hours calls, lunch rushes, missed calls, and overflow so guests can book even when the front desk is busy.
Does it replace the salon POS?
No. Bella layers on top of the salon's current POS and uses that system as the source of truth for appointments, guests, and staff availability.
Want your phones covered without adding another desk shift?
See how Joanna fits your locations, staff, hours, and booking rules.