What can I buy today?
Active self-service plans are Reviews Only, Reputation Pro, Anna Jo Starter, Customer Recovery, Pro, and Studio. Joanna AI Voice, Bella Compliance, Bella Lookbook with AI Photos and AI Best Looks, QBO AI Classifier, Google Ads AI Planner, Capacity Blasts, Anna Jo SMS Booking, Manager Bonus Audit, Extra Location, Extra SMS Pack, Dedicated Phone Number, and Toll-Free Phone Number are active add-ons. Enterprise is tenant-ready as a managed rollout. Deeper ColorMaster hardware, dispenser, and formulator workflows are the remaining managed Color item.
Can I change tiers later?
Yes. Upgrade or downgrade any time. Upgrades take effect immediately. Downgrades take effect at the end of the current billing period so you don't lose paid-for credits.
Do you offer annual billing?
Yes. Annual billing saves two months — pay for ten, get twelve.
What's included in the Joanna AI Voice add-on?
500 voice minutes and 1,000 SMS per month for AI receptionist + Anna Jo SMS booking. Joanna books into Zenoti or SalonUltimate directly. The add-on is $399/mo and pairs with active base tiers.
What is the Bella Compliance add-on?
Bella Compliance is a $129/mo add-on for AI-drafted employee handbooks, digital manager forms, signed acknowledgments, state-aware policy packets, and audit-ready exports.
What is the Bella Lookbook add-on?
Bella Lookbook is a $99/mo add-on with AI Photos, AI Best Looks, tokenized consent, Best Look explanation, and stylist handoff. The booking confirmation SMS carries a one-use link; guests upload a selfie after consent, review generated previews, and send the selected look to the stylist. Selfies are processed under OpenAI zero-data-retention and deleted within 24 hours. Learn more.
What if I go over my SMS quota?
Overage is billed at cost-plus pricing per segment, with a soft cap that alerts the location manager before any unexpected charge. No silent overage billing.
Do you charge per stylist or per location?
Per location. There is no per-stylist seat charge. Multi-location stylists count once.
What is managed by Bella?
Enterprise is tenant-ready as a managed rollout. Deeper ColorMaster hardware, dispenser, and formulator workflows are managed with the Bella team. QBO AI, Google Ads AI, Bella Lookbook, Pro, and Studio are current offers.
What happens after the demo?
Joanna asks for a 1-to-5 usefulness rating. If the buyer rates Bella 4 or 5, the demo can send the setup wizard link for the live tools that are available today.